Fulfillment Policy

**Last updated: 2025**

At The Sleep Detective®, we provide personalized coaching, online programs, and select physical products to support better sleep through a functional health approach. Below is our fulfillment policy for the various services and products we offer:

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1. **Coaching Services**

Once you purchase a one-on-one coaching package, you will receive an onboarding email within 24 hours with instructions to schedule your sessions and access your client portal. All sessions are conducted via video conferencing or phone and are scheduled at your convenience using our online booking system.

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2. **Digital Products & Online Programs**

For courses, ebooks, and other digital materials, access is typically granted immediately upon purchase. You will receive an email with login credentials or download instructions. If you do not receive access within 15 minutes, please check your spam folder or contact us at [support@thesleepdetective.com](mailto:support@thesleepdetective.com).

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3. **Lab Test Kits**

If your program includes a lab test kit, it will be shipped within 3 business days of purchase. You will receive a tracking number via email. Return instructions and a prepaid shipping label (if applicable) will be included with the kit.

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4. **Email Support & Messaging**

Coaching packages that include email or messaging support will be outlined in your service agreement. We typically respond to messages within 24–48 business hours, Monday through Friday.

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5. **Customer Support**

For any questions about your purchase, access issues, or kit delivery, please contact us at [support@thesleepdetective.com](mailto:support@thesleepdetective.com). We strive to resolve all inquiries within 1–2 business days